Support
Questions, bugs or feedback: email rehan.rootli@gmail.com. Including your app version and a short description (or a screenshot) helps us fix things faster.
Common questions
How do I export my data?
Open the You tab in the app and choose Export. You will get a file of your entries that you can save or share.
How do I delete my account?
Open the You tab in the app and choose Delete account. This removes your entries, profile and sign-in. If you cannot access the app, email us from the address linked to your Apple or Google sign-in and we will do it for you.
How do I keep my entries if I started as a guest?
Link an Apple or Google account from the prompt in the app or from the You tab. Your guest entries stay with you. If the account already exists, they are merged into it.
How do I restore my purchase?
Open the You tab in the app and tap Rootli Premium, then tap Restore purchases. If your subscription is already active, Restore purchases is also in the Premium section of the You tab. Make sure you are signed in to the same Apple ID you subscribed with.
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, choose Rootli and tap Cancel. Deleting the app or your Rootli account does not cancel it. See our Terms of Use for details.
Why did a search miss something or get something wrong?
Answers are generated by AI from your saved entries and can be incomplete or wrong. Try rephrasing the question, or add more detail to the original entry. If something looks clearly broken, email us.
Where is my data and who can see it?
See our Privacy Policy. In short, entries are encrypted in our database and used only to run Rootli.